{"id":13640,"date":"2023-05-24T10:27:24","date_gmt":"2023-05-24T09:27:24","guid":{"rendered":"https:\/\/www.cic.es\/canal-denuncias\/"},"modified":"2023-05-30T06:51:11","modified_gmt":"2023-05-30T05:51:11","slug":"canal-denuncias","status":"publish","type":"page","link":"https:\/\/www.cic.es\/en\/canal-denuncias\/","title":{"rendered":"Complaints Channel"},"content":{"rendered":"\n

In compliance with law 2\/2023, of February 20, 2023, regulating the protection of persons who report regulatory violations\/breaches and in the fight against corruption (Directive 2019\/1937) and other applicable regulations, CIC\/FIELDEAS has created a complaints channel.\u00a0 The main purpose is to channel complaints where possible violations\/breaches may have taken place; which is an act of responsibility and a person’s ethical duty.<\/p>\n\n\n\n

What can be reported?<\/h2>\n\n\n\n

CIC\/FIELDEAS staff members, partners, customers, suppliers or any other legitimate interest may report any possible irregularity or non-compliance of which they are aware of, or any possible irregularity or non-compliance with regulations.<\/p>\n\n\n\n

How do I make a complaint?<\/h2>\n\n\n\n

The complaint can be made by sending an e-mail to the following address: compliancegrupocic@gmail.com<\/a>.<\/p>\n\n\n\n

You can also verbally make a complaint by leaving a voice message at the same email address.<\/p>\n\n\n\n

A specialized and impartial professional will take the pertinent steps, always guaranteeing the anonymity of the claimant and any third party mentioned in the complaint.<\/p>\n\n\n\n

Acknowledgement of receipt will be given within seven days of the reception of the complaint and a response will be given within the following three months.<\/p>\n\n\n\n

What do I include in the complaint?<\/h2>\n\n\n\n

The communication must contain the necessary data to be able to carry out an analysis of the facts included in the complaint.<\/p>\n\n\n\n

Ideally, the following should be included:<\/p>\n\n\n\n